Contact Us

Phone

(08) 9255 1161

 

Fax

(08) 9255 1140

 

Email

pmanager@hvmc.com.au

 

Address

160 Scott Street

Helena Valley WA 6056

 

Online Enquiry

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About Us

Helena Valley Medical Centre currently has 5 general practitioners, with both male and female general practitioners being available most days of the week. Our Practice Nurse is on duty Monday to Friday from 8:30am to 5:30pm.

 

Our GPs are all members of the Royal Australian College of General Practitioners and participate in the College's Quality Assurance and Continuing Professional Development Program.

 

Opening Hours 

Our practice is open:

Monday to Friday from 8am to 5.30 pm

Saturdays 9am to 12pm

Sundays and Public holidays Closed.

 

Emergencies

If you have a life-threatening medical condition, phone 000 and ask for an ambulance. For all other emergencies, please go to your nearest hospital.

 

  • St John of God Public/Private Hospital Midland
    1 Clayton Street, Midland
    (08) 9462 4000

 

After Hours Services

After hours medical care is provided by our accredited locum service WA After Hours Doctor and can be accessed by phoning 1300 300 362 or on-line at www.waafterhoursdoctor.com.au

 

 

Alternatively, you can attend a GP after hours service at the following locations:

  • St John of God Hospital
    1 Clayton Street, Midland
    9462 4000/Emergency 94624679
  • GP After Hours Mount Lawley (Private)
    779 Beaufort Street (cnr Third Ave), Mount Lawley
    9370 4200

Appointments

Please phone our friendly reception staff on (08) 9255 1161 to book an appointment. Every effort will be made to accommodate your preferred time and Doctor where possible. Alternately, you can book online here.

 

Consultations

Standard consultation times vary between providers but range from 10-15 minutes. A standard consult (single appointment), should be booked for one ailment (e.g. a cold or new medical problem); or Referral to specialist for a new condition; or Review of a chronic medical problem.

 

Longer consultation times are available, so please ask our receptionist if you require some extra time. Please note, after the Medicare rebate the price difference is usually only a few dollars.

 

Procedures may be booked after an initial consultation with your Doctor.  All procedures will need to be booked with both Doctor and practice nurse.

 

My Health Record

Helena Valley Medical Centre is now registered to participate in Australia's My Health Record system. Having a My Health Record means your important healthcare information can be digitally stored in one place online that is easily accessible by your authorised doctors, specialists,or hospitals. To register for your My Health Record click here 

 

Cancellation Policy/Missed appointments

We take missed appointments very seriously as very often there are more requests for appointments than we have spaces.

 

If you are unable to attend your appointment, we ask that you give us minimum notice of 2 hours prior to your scheduled GP appointment time.

 

Should you miss your scheduled appointment or fail to provide adequate notice to the practice, a cancellation fee of $40.00 will apply.

 

New Patients

Helena Valley Medical Centre currently welcomes new patients. To save time, new patients may wish to print and fill in our new patient information form to bring with them to their first appointment.

 

New patients are required to arrive 10 minutes prior to their appointment time. 

 

All patients are required to bring their current Medicare Card, Pension Card, Concession Card, and/or DVA card.

 

Interpreter Services

We encourage patients to utilise the free Translating and Interpreting Service (TIS) available via telephone at the time of consult or onsite if notice of 24 hours is given.

 

An interpreting service is also available for patients who are deaf and use Australian Sign Language (AUSLAN) via the National Auslan Interpreter Booking and Payment Service (NABS) 1800 246 945 www.nabs.org.au

 

Test Results

It is our policy to only contact patients following tests if we would like you to come back and see the doctor about your results. If your results are normal we will not contact you. Neither the Reception Staff or Nurses are qualified to discuss abnormal test results, thus a review appointment with your doctor will be required.

 

If you would like a copy of your test results, please advise your doctor at the time of consultation.

 

Billing

Helena Valley Medical Centre is a private billing practice, however all doctors are independent in their billing policy. For the most part, their policy is to bulk bill Pensioners, Health Care Cardholders and children under 16 years of age for most Medicare Items. All other patients are privately billed with a gap fee.

 

Fees not paid at the time of consultation will attract a bookkeeping fee.

 

Please note that we do not offer bulk billing services on Saturdays.  All patients will be billed privately unless otherwise directed by the Doctor on duty.   

 

Unpaid accounts

We reserve the right to refuse further appointments with Doctors until all outstanding accounts are paid.

 

Patient Feedback

Helena Valley Medical Centre endeavours to provide the highest quality service possible and we encourage your feedback on what you feel we do well but especially where you feel we could improve. We collect systematic patient experience feedback at least every 3 years and also have a suggestion box situated at Reception for your feedback.

 

We have a complaints resolution process which all staff can describe, and we also make the contact details for the state or territory health complaints agencies readily available to patients if we are unable to resolve their concerns ourselves.

 

For more information, please download our practice information & policy brochure here.